[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

Scheduled for May 22, 08:00 - 10:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.24.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

A minor update has been successfully applied with no customer impact. This update improves text pasting reliability and provides clearer visual distinctions between different session types (Automation, CCaaS, Agent, and Search).

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted May 21, 2026 - 22:51 IST

This scheduled maintenance affects: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).