Intermittent call drops observed on our US instance.

Incident Report for Kore.ai Inc

Resolved

The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while we worked through this.

Posted Dec 12, 2024 - 05:42 IST

Update

We are still investigating the issue. We will continue to update this incident with updates.

Posted Dec 12, 2024 - 05:23 IST

Update

We are continuing to investigate this issue.

Posted Dec 12, 2024 - 04:56 IST

Investigating

Our internal monitoring has detected that a few calls are getting dropped due to intermittent latency. We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.

Posted Dec 12, 2024 - 04:25 IST

This incident affected: Region - USA (Bot Uptime) and SmartAssist - USA (Kore IVR).