Temporary Service Disruption Linked to AWS Outage

Incident Report for Kore.ai Inc

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 18:54 IST

Update

Update - We have not observed any disruptions to our runtime services and our internal monitoring and alerting is also not showing any issues. With this, we are closing this incident.

We will continue to monitor the AWS health and status page (https://health.aws.amazon.com/health/status) and will report if we see anything is impacting our services.
Posted Oct 20, 2025 - 18:54 IST

Update

AWS is reporting significant progress in resolving the issue that was preventing the launch of new EC2 instances in the US-EAST-1 Region. New instances can now be launched successfully in a number of Availability Zones, and they are actively working to restore the remaining ones. Additionally, the backlog of events for EventBridge and CloudTrail has been cleared, and new events are being delivered normally. We will provide further updates when we receive new information from AWS.
Posted Oct 20, 2025 - 18:35 IST

Update

The AWS team is actively working toward full recovery from EC2 launch errors, which may appear as “Insufficient Capacity” errors.
In addition, they are continuing efforts to mitigate increased polling delays affecting AWS Lambda, particularly for Lambda Event Source Mappings with SQS.
Posted Oct 20, 2025 - 17:07 IST

Monitoring

We have received the following update from AWS:

“We continue to observe recovery across most of the affected AWS services. Global services and features that rely on the US-EAST-1 region have also recovered. We are continuing to work toward full resolution and will share further updates as more information becomes available.”

Our teams will continue to monitor the situation closely and provide additional updates as necessary.
Posted Oct 20, 2025 - 15:41 IST

Investigating

Hello Everyone,

We are aware of the ongoing outage currently reported by AWS.

Our internal teams are actively validating systems to assess any potential impact related to this AWS outage.
We are closely monitoring the situation and will provide timely updates on this page as new information becomes available.

For more details on the AWS outage, please refer to the official AWS Status Page:
https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 15:11 IST
This incident affected: Third-party services we use (AWS ec2-us-east-1, AWS ec2-ap-northeast-1, AWS ec2-eu-west-2, AWS s3-us-standard, AWS Polly TTS).