AI4S (XO-11) -11.27.1 Critical Hotfix in the US Region - 13-AUG-2026

Scheduled for Aug 13, 10:00 - 12:00 IST

Scheduled

We are applying an urgent Hotfix on XO v11.27.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

We are delivering hotfix today to address key updates across platform messaging, system performance, stability, and analytics permissions.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Aug 12, 2026 - 16:59 IST

This scheduled maintenance affects: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).