Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 08, 2026 - 07:00 IST
Scheduled
We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
Root cause: Closed chats weren't being removed from the agent console. They still counted toward the 5-chat limit, so agents got blocked from new chats and couldn't log off.
Code fix: Cleanup of stale cached chats in the conversation queue when a chat ends
Impacted Areas : After-call work (ACW) on: ended chats disappear from the console ACW off: ended chats disappear from the console Ended chats no longer count toward the 5-chat limit Agents can log off without errors
Posted Oct 08, 2026 - 05:47 IST
This scheduled maintenance affected: Region - Europe (Frankfurt) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - Europe (Frankfurt) (Nuance, Kore IVR, Kore Agent Desktop).