Inbound & Outbound Call Failures – JP Instance

Incident Report for Kore.ai Inc

Resolved

This incident has been resolved.

Posted Apr 24, 2026 - 12:21 IST

Monitoring

The issue has been identified and mitigated. We will continue to monitor the system to ensure stability.

Posted Apr 24, 2026 - 11:35 IST

Investigating

We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls.

Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Posted Apr 24, 2026 - 11:16 IST

This incident affected: SmartAssist - Japan (Kore IVR).