[v10.22.1./v11.21.1 HF] Urgent fix - XO10/11 - US Region [12-FEB-2026]

Scheduled for Feb 12, 10:30 - 13:30 IST

Scheduled

We are applying an urgent Hotfix on XO v10.22.1/ v11.21.1 in the JP region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 11, 2026 - 19:09 IST

This scheduled maintenance affects: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).