[v10.22.1 HF/ v11.21.1 HF] Urgent fix - XO10/XO11 - US Region [09-FEB-2026]

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Feb 09, 2026 - 13:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 09, 2026 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO 10.22.1/v11.21.1 in the US region at this time. The Hotfix is a CS/ES Request: - Customer's UAT blocker
You can still continue using our services as usual. This communication serves as a general note to our customers.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Feb 09, 2026 - 09:33 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).