XO Platform June Mid-Month Release (10.15.1/11.14.1) /XO Contact Center (v3.14.1) (APAC Sydney Region) AU

Scheduled for Jun 19, 21:00 IST  -  Jun 20, 00:00 IST

Update

We will be undergoing scheduled maintenance during this time.
Posted Jun 09, 2025 - 18:42 IST

Scheduled

June Mid-Month Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.

Please Click Here to comprehend potential enhancements / bug fixes related to this patch update. This is a downloadable PDF document that has the summary of Features and/or bug fixes by impact areas.

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
Posted Jun 09, 2025 - 18:42 IST
This scheduled maintenance affects: Region - APAC (Syndey) (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - APAC (Syndey) (Nuance, Kore IVR, Kore Agent Desktop).
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