AI4S (XO-11)/Search AI -11.27.1 Critical Hotfix in the US Region - 11-AUG-2026

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Aug 11, 2026 - 13:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 11, 2026 - 10:30 IST

Scheduled

We are applying an urgent Hotfix on XO v11.27.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers.

Fixed a bug where the migrationComplete flag was incorrectly set during auto-trains, causing the default index to be dropped prematurely and resulting in missing search results for non-connector data.

Impact Areas : Search Retrieval & Accuracy, Data Migration Logic

During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Posted Aug 11, 2026 - 06:51 IST

This scheduled maintenance affected: SearchAssist - USA (Web Crawler, Application Service, Search Service).