XO Platform Hotfix upon R11.11.1 (US Region)

Scheduled Maintenance Report for Kore.ai Inc

Completed

The scheduled maintenance has been completed.

Posted Mar 29, 2025 - 14:30 IST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 29, 2025 - 10:30 IST

Scheduled

We are deploying critical fixes related to 'Supporting Priority SMS campaigns, increasing SMS limits and defects in SMS campaigns' and addressing the 'Conversation Testing' bug on our US XO-11 (11.11.1) PROD region as per the scheduled time mentioned.

The Hotfix will contain fixes/updates for XO-11 alone.

Should you experience sporadic issues during this maintenance schedule, please refer to our Community Guidance for more details.

Posted Mar 28, 2025 - 23:27 IST

This scheduled maintenance affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).